Customer Relationship Management Essay Example | Topics and Well Written Essays - 750 words

Customer Relationship Management - Essay Example The paper tells that privacy refers to a state of personal information being kept free from unsanctioned intrusion. It is concerned with the handling and protection of personal information that is sensitive. Individuals often give such information in the course of everyday business. On the other hand, data security is a means of ensuring that personal data is kept safe from corruption and access suitably managed and controlled. The differences between privacy and data security are important in handling customer information. This is the reason many organizations have staff responsible for data security totally separated from those in charge of privacy. The differences will ensure that the company responsibly uses customer data to avoid legal suits related to misuse of customer information. It will also help in building customer trust. Building customer trust is vital for the company’s success. This is because it has the impact of building or breaking customer loyalty with the c ompany. For this reason, customers prefer that their private information be kept secret, only being disclosed to authorized persons under their consent. It is, therefore, important that the company maintain both data privacy and security. Customers mainly trust those companies that they believe maintain a high degree of privacy and security of their information. However, companies that do not maintain security and privacy of customer’s data may not be able to ensure customers’ trust. This in most cases resulted in legal action by customers who feels aggrieved by leakage of their personal information... Selladurai, (n.d) notes that companies that apply mass customization realized many positive outcomes. The advantages they attribute to the fact that mass customization increased their market share, customer satisfaction, expanded customer knowledge, and reduced their order response time. Others reported reduced manufacturing cost, which resulted in increased profits. Customers benefit from the fact that they are reasonably priced, and products are manufactured in accordance with their personal preferences and specifications. Disadvantages of Mass Customization Companies that practice mass customization reported a number of disadvantages. Most notable one is the fact that it increases the cost of production. This is due to the use of premium cost that the manufacturing system incurs for factoring in the flexibility of customization, and for sacrificing a certain degree of cost efficiency that is associated with standardization. Mass customization also lowers on time delivery to the cu stomers. It lowers supplier delivery performance due to uncertainty in customer specification, which result in increased order response time. The method may also result in low product quality. On the customer’s point of view, mass customization result in increased lay over time. This makes the product take longer to reach them. Customers are also not given a chance to return a customized product in case they are unsatisfied with the quality (Selladurai, n.d). Types of Mass Customization Component Sharing Modularity Mass Customization In this case, component swapping modularity is used to customize products by reusing a functional module across a variety of products. It can be a single motor across the power tools or in case

Pips distress at the end Essay Example for Free

Pips distress at the end Essay Thus Pip pleads with Ms. Havisham explaining the reasons why he cannot play. He begs Ms. Havisham to empathize with him. We can already see the reasons of Pips distress. He has entered an unfamiliar and frightening environment against his will. He is afraid of Ms Havisham and although he is awestruck by Estellas beauty, he is to some extent afraid of her scorn and her arrogance. Ms Havisham then asks Pip to call Estella, when he tells her he cannot play. Ms. Havisham instructs Estella to play cards with him. Estella is reluctant to do so, she thinks of Pip as beneath her and refers to him as a common labouring boy. Estella mocks Pip for referring to the knaves as jacks. She also derides his coarse hands and thick boots. Pip respects Estella since he feels that she is a part of high society. Pip like most people is concerned with wealth and wants to become rich. Later in the story we can see his obsession with becoming a gentleman. However Pip feels that all members of the elite classes and the prosperous are meant to be idolized and their opinions or judgments valued. This causes him to agree with Estella. As Pip says- I had never thought of being ashamed of my hands before; but I began to consider them a very indifferent pair. Her contempt for me was so strong, that it became infectious and I caught it. Here Pip is humiliated and mocked by Estella. She makes him feel that he is coarse, common and unfit to be in a noble house. This further reduces Pips self-confidence. Ms. Havisham then asks Pip for his opinion of Estella, to which he replies that she is proud, pretty and insulting. He tells Ms. Havisham that he would like to go home. Ms. Havisham consents and tells Pip that he can have something to eat. She asks Pip when he will come again. He tells her that the present day is Wednesday. She interrupts him and tells him that she knows nothing of the days of the week and tells him to come again after six days. Here, too Ms. Havisham rebuffs Pip. She seems to suggest that knowledge of the days of a week is superfluous. Although her view is blatantly eccentric, Pip who regards the genteel as always right is more ashamed of himself and his commoness. Estella the leads Pip down to the courtyard. She rudely tells Pip to wait in the courtyard while she gets something for him. Pip says- She came back, with some bread and meat and a little mug of beer. She put the mug down on the stones on the stones of the yard, and gave me the bread and meat without looking at me, insolently as if I were a dog in disgrace. I was so humiliated, hurt, spurned, offended, angry, sorry- I cannot hit upon the right name for the smart- God knows what its name was- that tears started to my eyes. After Estella leaves Pip breaks down and weeps. He does so because he has been scorned, embarrassed and derided by the genteel, people who he now thinks of as admirable. Pips self-confidence has been destroyed. He feels that he is common and trivial. Pip realizes that someone he has admired all his life, is actually not respect-worthy. Show preview only The above preview is unformatted text This student written piece of work is one of many that can be found in our GCSE Great Expectations section.

The Causes Of Depression Psychology Essay

The Causes Of Depression Psychology Essay The emotion of sadness is normal in response to everyday stressful or upsetting events like losing a loved one or running into financial difficulty. These feelings are usually only temporarily and should resolve once the grieving period is over or once the disturbing event has been resolved. When the feeling of sadness remains for longer than is reasonable or it starts to interfere with an individuals daily activities or personal relationships it may signal the onset of depression. The causes of depression Modern day imaging technologies like Magnetic Resonance Imaging (MRI) have demonstrated significant differences in the anatomy of depressions patients brains compared to those of people who do not suffer from depression. The specific parts of the brain displaying these abnormalities include the mood, higher thought, sleep, appetite and behavioural centres in the brain. Unfortunately these imaging modalities do not give information on the cause of these abnormalities. One of the challenges with diagnosing and treating depression effectively is that it is caused by a combination of factors instead of just one easily identifiable factor. It has long been accepted that depression is caused by a combination of genetic, biological, environmental and psychological factors. The one common factor is that it is always linked to the brain. The genetic factor is proven by the fact that depression tends to run in families and if an individual has a close relative who suffers from depression it naturally increases that individuals risk of also developing depression. Certain genes are being studied by scientists as it is suspected that these genes combined with other factors can increase a persons risk of developing depression. Genes are suspected to be responsible for the regulation of neurotransmitters and if scientists can identify these genes they can accurately predict which patients will respond to specific anti-depressant drugs and which wont. It is however possible for people with no family history to also develop depression. The biological aspect of depression is very closely related to the genetic one, since an individuals genes will influence the biological working of his or her body. Scientists believe that depression may also be caused by an imbalance in the important neurotransmitters of the brain. This theory is difficult to prove but the effective use of serotonin re-uptake inhibitors in some patients support this theory. The important neurotransmitters that play a part in the onset and development of depression are serotonin, acetylcholine, catecholamine and corticotrophin-releasing factor (CRF). Scientists believe it is as a result of the hormonal changes women are exposed to during their monthly cycle that may also influence the neurotransmitters in the brain. One example is of a recent study which exposed the link between serotonin and oestrogen. As the oestrogen levels drop after ovulation the serotonin levels in a womans brain also drops causing her to feel anxious or depressed. In the same way the rapid hormonal changes after giving birth is believed to be one of the mayor factors leading to postpartum depression. Unfortunately menopausal women are not spared as they too are exposed to changing hormonal patterns during this stage of their lives. Environmental factors that may trigger depression include the loss of a loved one, divorce, losing a job or failing at an important task. Short term sadness is a normal response to these triggers and should not be confused with depression that is a more severe, debilitating mental illness. People differ in how they deal with everyday troubles and this can be traced back to the psychological make-up of each individual. When faced with a stressful situation people can revert to coping mechanisms, some of which they may have learned from childhood. Where one individual may rely on alcohol to ease their psychological pain another may rely on comfort eating or cigarettes. Unfortunately these coping mechanisms can either trigger the onset of depression or worsen already existing depression. Alcohol and drug abuse are often seen in men, more than in women, but both these coping mechanisms can cause and worsen depression. Another example is an individual who suffers from insomnia, also a psychological response, which can lead to depression. Some psychological disorders like anxiety, post-traumatic stress disorder, obsessive compulsive disorder, panic disorder, social phobia and generalized anxiety disorder (GAD) can co-exist with depression. It is also possible for depression to develop as a result of these disorders. Diseases like cancer, heart disease, stroke, diabetes and Parkinsons disease can cause depression. The depression symptoms can be worsened by the presence of the disease and the disease symptoms can be worsened by the presence of depression. In these instances treating the depression can alleviate the symptoms associated with the disease. Risk factors for depression Depression is a severe mental illness which can afflict anyone, even children, at any stage of their life. There are however prevalent risk factors associated with depression. These risk factors include: People who are aged 49 54. Being of the female gender Living in poverty Alcohol or drug abuse Serious illness Age associated with depression The median age at which depression occurs for the first time may be 32, but the highest depression rates are seen among people aged 49 to 54. One of the reasons may be due to hormonal fluctuations in women caused by menopause. Another important reason may be due to the development of serious illnesses associated with this age group. Diseases that may develop during at this life stage include heart disease and cancer. Financial tension related to specifically retirement goals may be another factor that can influence the onset of depression. Gender associated with depression The relationship between the hormonal changes in a womans body and the occurrence of depression has already been discussed. Apart from these hormonal changes women are exposed to more sociocultural stressors as they have to fulfil multiple roles like earning an income, raising children, and running a household. It is also estimated that many women have suffered from a history of sexual abuse further increasing their risk for developing depression. Poverty associated with depression People who live in poverty struggle to make ends meet causing them to be in a continuous stressful state, feeling overwhelmed and incapable of taking control over their own lives. Loss of control, like that seen in poverty and at the onset of a serious illness, is a major contributing factor in the development of depression. Alcohol or drug abuse Although alcohol abuse is seen in women and men alike, it tends to be more prevalent amongst members of the male gender. Men tend to be less emotionally open and willing to discuss their problems rather turning to alcohol or drug abuse. The sedative effect that these substances have can make it harder for an individual to accept responsibility for their own lives or the lives of their families. In turn this may lead to feelings of inadequacy and consequently depression. Serious illness Diseases like cancer, heart disease, stroke, diabetes and Parkinsons disease can cause an individual to feel like they have lost control over their own lives. When an individual becomes dependant on home care or the care of family members feeling like they are a burden to others combined with the financial burden of a serious disease can worsen their depression.

The Indian Mutiny of 1857-1858: Causes and Consequences :: British History

The Indian Mutiny of 1857-1858: Causes and Consequences Under the administration of the Marquess of Dalhousie (Governor-General 1848-56), the last of the independent Indian states, including the wealthy Muslim state of Oudh, were annexed by the British. To consolidate this new territory, some degree of Westernisation was introduced: an Indian railway and road system was developed and the first three Indian universities were founded, creating a tier of higher-caste men educated according to the British system but not fully incorporated into those careers of civil service and army awaiting them. Child marriage and the practice of suttee previously had been abolished and, in 1856, a regulation was passed requiring sepoys to serve overseas thereby losing caste. Both the annexation and consolidation heightened tension between government and population and mutiny was inevitable when the Indian section of the army was allocated cartridges smeared with the fat of cows and pigs, unclean to both Hindu and Muslim elements. The mutiny lasted thirteen months: from the rising of Meerut on 10 May 1857 to the fall of Gwalior on 20 June 1858.The sepoys were quickly joined by large numbers of civilians supporting the reinstatement of both a Moghul and a Maratha emperor and by landlords, particularly those of Oudh, penalised by the new administration and its policy of exporting raw materials for manufacture in Britain. Historians agree that the mutiny was characterised by violent reprisals on either side but, at least in British historical tradition, the most significant events are the massacres at Meerut, Cawnpore and Lucknow; post-mutiny literature dwelling on the fate of women and children especially. The mutiny, regarded by many as India's first War of Independence, was to have important consequences and the structure of British India was to be re-organised extensively. Increasingly, India came under direct Crown rule as the British East India Company was dispossessed of its functions and, in 1877, Queen Victoria was crowned Empress. Despite the severity of European reprisal as each territory had been regained and its subsequent defensive proposals of military alteration, a measure of conciliation had been introduced to administrative policy. Integration of the higher castes and princes was now considered important, land policy was revised and plans for radical social change were shelved. The Indian Mutiny of 1857-1858: Causes and Consequences :: British History The Indian Mutiny of 1857-1858: Causes and Consequences Under the administration of the Marquess of Dalhousie (Governor-General 1848-56), the last of the independent Indian states, including the wealthy Muslim state of Oudh, were annexed by the British. To consolidate this new territory, some degree of Westernisation was introduced: an Indian railway and road system was developed and the first three Indian universities were founded, creating a tier of higher-caste men educated according to the British system but not fully incorporated into those careers of civil service and army awaiting them. Child marriage and the practice of suttee previously had been abolished and, in 1856, a regulation was passed requiring sepoys to serve overseas thereby losing caste. Both the annexation and consolidation heightened tension between government and population and mutiny was inevitable when the Indian section of the army was allocated cartridges smeared with the fat of cows and pigs, unclean to both Hindu and Muslim elements. The mutiny lasted thirteen months: from the rising of Meerut on 10 May 1857 to the fall of Gwalior on 20 June 1858.The sepoys were quickly joined by large numbers of civilians supporting the reinstatement of both a Moghul and a Maratha emperor and by landlords, particularly those of Oudh, penalised by the new administration and its policy of exporting raw materials for manufacture in Britain. Historians agree that the mutiny was characterised by violent reprisals on either side but, at least in British historical tradition, the most significant events are the massacres at Meerut, Cawnpore and Lucknow; post-mutiny literature dwelling on the fate of women and children especially. The mutiny, regarded by many as India's first War of Independence, was to have important consequences and the structure of British India was to be re-organised extensively. Increasingly, India came under direct Crown rule as the British East India Company was dispossessed of its functions and, in 1877, Queen Victoria was crowned Empress. Despite the severity of European reprisal as each territory had been regained and its subsequent defensive proposals of military alteration, a measure of conciliation had been introduced to administrative policy. Integration of the higher castes and princes was now considered important, land policy was revised and plans for radical social change were shelved.

Letter From Friends Essay

We arrived at our destination a few days back, you might have heard of it. It’s that ranch near Soledad, I think u worked about 5 mile south of here a few months back. Lennie and me are doing alright, we’re working hard and saving money. Lennie still big stupid and low most probable the way you remember him, you know him. Hr still wants to stroke and pet those stupid rabbits. Cos of that he got us kicked out of weed. All the dumb bastard wanted to do was feel that little girls dress. We had to hide in a ditch for a few hours, but luckily we slicked out at night. We travelled for days looking for work until I found out this one This ranch we’re working at is okay, but I have my worries about some people. My main worry is that tart of a wife Curley has, whenever she around us men she loves flirt. So when Curley see this he goes mad and try to pick a fight like he did with Lennie but Lennie busted his hand, but any way likes to fight over nothing. So we told him if tell the boss what happen we would tell everyone what Lennie had done to his hand. We met lots of people. I have already told you about Curley and his tart of a wife. There’s the boss who is no too pleased with us cos we came late and there’s Slim who everyone respects. There’s also Candy with his dog who is not like everyone cos it’s old and smelly, but especial by a man called Carlson who today killed the dog by shooting it. And there’s that good Negro Crooks who is called Crooks cos he got kicked by horse and it made him cripple. Our bunkhouse is bull crap cos the bed bad. I suppose it better then sleeping on the floor. But the worst thing is that the bottles of insecticides are put in the room. So the room stinks, but it does keep flies away. That fool Curley worries me cos all he want is it fight. He always wants to pick on some for no reason. If it’s not Lennie, it’s me or its some one else he want to pick on. I think if no one stops him or he don’t stop even though Lennie busted his hand. I’ll tell Lennie to kill him, I swear to ya will! Pete do ya remember that dream that we had, it could it could come true cos of that man called. Candy. Me and lennie were talking about the dream and he was listening, then we stared talk about the dream with him. So candy wants to be apart of it. His even got $450 dollars and he said he will put it towards the ranch. So I said ok. It will be so great not having a boss to tell ya to work or out of his ranch. Do ya remember about that promise we made to each other. That one where, if one of us got a ranch the other would work on it. So I’m going to keep my promise and ask you to come work on this ranch if we get it. Lennie wants to say hello. He just reminded. O yea did I tell ya Lennie going to get a puppy of that man, Slim. Write back please. Hope to hear from u soon!

Early childhood education Essay

Early childhood education has for a very long time been neglected by educational planners in Australia. Early childhood education is one of the most important stages in pursuit of education given the fact that the foundation children receive in their pre-school years and in early school years goes along way in shaping their prospect careers. Early childhood education in Australia is faced with several challenges key of which include lack of a systematized curriculum covering both private and public sectors. The other challenge is lack of enough trained teachers in early childhood education which has seen the standards of early childhood education deteriorate in the recent past. Although the Ministry of Education in Australia has on several occasions initiated commissions to offer long lasting solutions to the challenges highlighted above, none of this has to date yielded into success. Failure for recommendations contained in various commissions set up by the Howard government can be attributed to lack of clear policy governing early childhood education provision in Australia. Early childhood education provision in Australia has traditionally been teacher-centered as opposed to being child-centered. It has lacked impetus in that instead of focusing on the needs of the children the kind of education provided in early stages of schooling has lacked in objectivity. There is therefore a need for a lot more emphasis on children interest from an early age so as to overcome some of the challenges witnessed in latter stages of education such as upper primary and secondary levels. If children are given enough orientation at the pre-school and early school levels such children are likely to grow up with a clear focus on areas of interest something which can help resolve the low literacy and accounting skills evident amongst high school and primary schools students. Teacher training will play a very significant role in accomplishing the goals of early childhood education. Teachers play a critical role in curriculum interpretation and unless the teachers are able to interpret curriculum effectively efforts to streamline early childhood education in Australia are likely to fail. To counter such challenges there is a need for the government to offer incentives to early childhood education teachers for instance offering free training programs or alternatively offering government sponsored training programs (MacNaughton, & Williams, 1998). There lacks proper curriculum to guide early childhood education and the one in place has been in use for many decades something which clearly indicates that it could have outlived its use (Margetts, 2003). Until stakeholders in early childhood education come up with solutions as well as recommendations geared towards streamlining early childhood education to meet modern educational needs then all efforts geared towards achievement of effective early childhood education provision in Australia are likely to be unsuccessful. In conclusion, early childhood education in Australia is in deplorable state. There is a need for the government to include in its educational agenda, policies which will see more funding directed to early childhood education. The government must take initiative and implement the necessary amendments to the education act which has not served early childhood education properly. There is a need for integration of early childhood education to primary education and secondary education for purposes of achieving transition so that early childhood education is not viewed as a stand alone sector in education. References MacNaughton, G. & Williams, G. (1998. 69-79) Techniques for Teaching Young Children: Choices in theory and practice, Addison Wesley Longman Australia Pty Ltd, Frenchs Forest, NSW. Margetts, K. (2003. pp. 45-65) â€Å"Child care arrangements, personal, family and school influences on children’s adjustment to the first year of schooling†, Proceedings of the Australian Early Childhood Association Biennial Conference, Hobart 10–13 July 2003, Australian Early Childhood Association.